Frequently Asked Questions

When the ownership of a residential or commercial property is scheduled to change, the City of Madison Heights Water Department generates what is known as a Final Bill for the property. Based on the meter reading obtained, the Final Bill is generated. 

Drop off or email your Final Water Bill Request at least three (3) business days prior to the closing date. The fee for a Final Bill is $20. Use this link for the Final Bill request from or email the completed form to Treasurer@Madison-Heights.org. 

Once completed, the Final Bills are emailed, or mailed, to the applicant. 

Pay online with credit/debit or electronic check at www.madison-heights.org. From the homepage select the Online Payments option, this will link you to BS&A online. Set the search option to "All Records by Address" and enter the property address (numbers only, no street names) in the search bar and select search. Select the address from the search results by double clicking. There will be separate tabs with Property Information, Tax, Utility Billing, Invoices and Building Department. Select the "Pay Now" option under Amount Due to make a payment. 

There are programs available to help! 

Click here or dial 211 for more info! 

One of the most common leaks are silent toilet leaks. An east way to check your toilets is by putting a few drops of food coloring into the tank. DO NOT FLUSH. If the color beings to appear in the bowl within 15-20 minutes, you have a leak. Purchasing a toilet repair kit and replacing the flapper in the tank, can be an east do-it-yourself fix! 

Another good way to check if you have a leak is to do an overnight meter read. Write down the reading on your meter before going to bed (make sure no water gets used overnight). Then read the meter again in the morning before you use any water. If the numbers change, you may have a leak. You can also do this when you are going to be out of the house for the day.

1. Visit www.invoicecloud.com/madison-heights

2. Select Water/Sewer

3. Enter Account Number and select Search Invoices

4. Select View/Pay. Proceed to Payment or select "I want to Register this Account"

5. Once your account is registered you can set up/edit autopay options. 

Yes. There is a $60 fee for the City to turn your water off and to turn your water on. Water is turned on and off at the curb stop/stop box.