FAQs • Madison Heights, MI • CivicEngage

After a big rain I notice that the water on my street is slow to drain. Is there a problem with the drainage system?: If your catch basin cover contains only 6 drain holes, as opposed to the older 30-hole style of drainage cover, it is most likely that you are in a combined storm and sanitary sewer district. Drainage is slowed by design to minimize the chance of basement flooding during a major rain event and to allow the system time to accept all of the water. You can do your part by sweeping away any leaves, debris or other items that are blocking the restricted covers. For more information, please call 248-837-2797, or read the Residential Road Improvement Program (PDF).

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Water & Sewer Division

1. Whom do I call for a sewer backup and what should I do for a water leak?: If you are experiencing sewer problems such as water coming out of your basement floor drain (not plugged sinks), contact the Sewer Division of the Department of Public Services at 248-589-2294 during regular business hours from 8 a.m. to 3 p.m. After hours, contact the Police Department 248-585-2100 and on-call personnel will be called in.

2. I'm a Madison Heights resident and plan to move soon. What will happen with my water service?: If you are moving, you will need a final reading of your water meter. Please call the Finance Department at 248-583-0845. Please allow 5 business days to receive the final bill. For more information regarding water bills please call the Finance Department at 248-583-0845.

3. I've heard that adding a second water meter to handle my lawn sprinkler usage will save me money in reduced sewer charges. Is this an option?: For more information, please visit Lawn Sprinkler Water Meter.

4. After a big rain I notice that the water on my street is slow to drain. Is there a problem with the drainage system?: If your catch basin cover contains only 6 drain holes, as opposed to the older 30-hole style of drainage cover, it is most likely that you are in a combined storm and sanitary sewer district. Drainage is slowed by design to minimize the chance of basement flooding during a major rain event and to allow the system time to accept all of the water. You can do your part by sweeping away any leaves, debris or other items that are blocking the restricted covers. For more information, please call 248-837-2797, or read the Residential Road Improvement Program (PDF).

5. I have a question about my water bill or water usage, who can I talk to?: You can contact the Finance Department by calling 248-583-0845, or visit the Finance Department page.